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Shipping and Returns Policy

Shipping policy

We currently do not ship orders outside of the continental United States. The primary shipping method is UPS Ground and in some instances USPS. We do not ship to PO Boxes. We currently offer free shipping promotions to the continental USA only.  


In-stock orders are processed and shipped Monday-Friday, excluding holidays, are typically shipped in 1-2 business days from purchase, and arrive in 2-5 business days once you've received a shipping confirmation. Shipping and handling times are approximate and not guaranteed.

Our staff and facilities will be on holiday (and therefore the office and warehouse will be closed) on the following dates:

  • Good Friday

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas  Eve

  • Christmas

  • New Year’s Eve

For orders shipping to apt. or over $200 value, a signature is required at delivery.

Shipping methods and cost

The shipping service is free for orders over $35, for less than $35 we will charge $15 for the transport costs.

Return policy

Items may be returned within 30 days of receipt of goods. How to proceed with a Return:

  • Sign in to My Account. Access to My orders/ View all my orders/ Request Return and fill in the information requested.

  • Once we receive the return request, we will contact you to explain how to proceed with the return.

 

Otherwise, please contact us at storeusa@lekue.com with the following information:

  • Order Number

  • Product Name(s) and Product Number(s)

  • Reason for Return

 

Returned items can be shipped back to us via US Mail or any private, traceable parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged, we do not credit shipping for buyer remorse. Lekue USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure / track their returned items. Package insurance is free (up to $100) with UPS and FedEx.

Items being returned must be unused, in their original packaging. Once we receive your refund products, we will check them out and proceed to refund the money.

Sales tax policy

Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.