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Privacy Policy

PRIVACY POLICY FOR WEB USERS (1st Layer)

 

RESPONSIBLE FOR THE TREATMENT:

LÉKUÉ, SAU (“LÉKUÉ”)

Calle Barcelona 16, 08120 La Llagosta (Barcelona)

 

Treatment

Purposes of Treatment

GDPR rights and contact

Management of the contractual relationship with Users

•Correctly process the purchase of the product.

•Manage the effective payment of the contracted product.

•Process the shipment of the purchased product.

•Manage any incident or claim related to the purchased product and its returns.

•Maintain and update a product contracting history.

•Detect and avoid fraud or any other illegal act or act.

•Comply with the legal obligations required of LÉKUÉ.

You can exercise the rights recognized in the RGPD of opposition, access, rectification, deletion, limitation and portability, as explained in our Extended Privacy Policy on Personal Data Protection (2nd layer).

 

Likewise, you can object at any time to the following treatments by sending an email to protec.dades.personals@lekue.com or by following the instructions that you will find at the end of each of the following communications:

•The sending of commercial communications for advertising and promotional purposes by electronic means ( newsletters ).

•Sending communications about the latest news on the LÉKUÉ blog.

•Sending invitations to rate our products and publishing your reviews or comments.

You can also oppose the processing of your data for statistical purposes, to improve the website and the business by parameterizing the use of cookies, as we explain in our Cookies Policy .

 

 

Likewise, to clarify any questions or request additional information about the processing of personal data, you can contact our Data Protection Officer by sending an email to protec.dades.personals@lekue.com .

Registration and management of the user account on the Website

•Properly process and manage the registration, creation and use of the user account on the Website.

•Provide support to the User in the processes of forgotten and recovered passwords and any problem related to the user account on the Website.

•Include a list with the history of orders placed and in progress and a wish list (products marked as interesting by the User).

•Detect and avoid fraud or any other illegal act or act.

•Comply with the obligations legally required of LÉKUÉ.

Management of User participation in promotional actions

•Manage the correct participation of Users in the different promotional actions (raffles, contests, etc.) organized by LÉKUÉ and, where appropriate, the delivery of the prize to the winning participants.

•Manage any incident, request for information or claim related to or derived from the promotional actions organized by LÉKUÉ and participation in them.

•Comply with the legal obligations required of LÉKUÉ.

Sending commercial communications ( newsletter )

•Send Users commercial communications or newsletters by non-personalized electronic means for advertising and promotional purposes about LÉKUÉ products, information, news, promotions and events.

Sending communications related to the recipe blog

•Keep subscribed Users informed about new cooking recipes, articles on healthy eating, cooking tricks, lifestyle , among others, published on the LÉKUÉ blog

Sending and publishing reviews through Trusted Shops

•Send invitations to Users who have purchased LÉKUÉ products to make ratings and reviews of the products.

•Publish the evaluations made on the Website by Users, including the possibility for Users to make comments.

•Collect and maintain opinions about LÉKUÉ and its products.

•Analyze and study the evaluations made on the Website by Users to improve the quality of the latter.

Analysis of use, operation and improvement of the Website

•Recognize Users when they return to the corporate website.

•Maintain security and protect the corporate website from malicious use.

•Adapt the website to the type of devices used.

•Adapt the website to the personalization criteria chosen by Users and remember them.

•Correctly display the content of the website and that requested by Users at all times.

•Study possible improvements to the website to optimize the usability experience and implement them.

•Analyze the most common uses of the website, assess the effectiveness of its layers, detect the dates/times of greatest influx of users and detect navigation patterns

•Recover the abandoned shopping cart.

•Perform online advertising of LÉKUÉ and its products.

Maintaining Suppression Lists

•Maintain a confirmation list of Users who have requested the deletion of their data or have opposed their processing .

EXTENDED PRIVACY POLICY FOR WEB USERS (2nd Layer)

 

LÉKUÉ wishes to inform the users (hereinafter, the “ Users ”) of the website https://www.lekue.com/en (hereinafter, the “ Website ”) of this additional information on data protection ( hereinafter, the “ Privacy Policy ”), in which we provide in a transparent and simple manner information about the processing we carry out with personal data, the purposes for which we process it, the bases that legitimize us for this and the rights that they can exercise. This Privacy Policy will always be available on the Website.

 

1. WHO IS RESPONSIBLE FOR THE TREATMENT?

The company Responsible for the Treatment is LÉKUÉ SAU, established in accordance with Spanish legislation, holder of CIF A-61059754 with registered office at Calle Barcelona 16, 08120 La Llagosta (Barcelona) and registered in the Mercantile Registry of Barcelona in Volume 47,525, Folio 63 . , Sheet B-144.290 (hereinafter, “ LÉKUÉ ”).

If you have any questions about the processing we carry out on your personal data, you can contact us by email addressed to protec.dades.personals@lekue.com .

 

2. WHAT IS PERSONAL DATA AND TREATMENT?

Personal data is any information about an identified or identifiable natural person. An identifiable natural person is any person whose identity can be determined, directly or indirectly, in particular by means of an identifier, such as a name, an identification number, location data, an online identifier or one or more elements specific to identity. physical, physiological, genetic, mental, economic, cultural or social of said person. A processing of personal data is any operation or set of operations that we carry out on your personal data, such as, for example, the collection, registration, conservation, use and communication of your data.

 

3. THROUGH WHAT CHANNELS DO WE COLLECT YOUR PERSONAL DATA?

At LÉKUÉ, we collect personal data from Users through the following means:

1.   The registration and user account creation form enabled on the Website;

2.   The LÉKUÉ blog subscription form;

3.   The subscription form for sending commercial communications or newsletters ;

4.   The contracting, use and exploitation of the products;

5.   Interaction with LÉKUÉ through invitations to review our products;

6.   Interaction with LÉKUÉ through our contact or customer service and/or through

7.   Interaction with LÉKUÉ through our social networks.

 

4. WHAT PROCESSING DO WE CARRY OUT AT LÉKUÉ WITH USERS' PERSONAL DATA?

To provide legally required information about our processing of Users' personal data, we have detailed in the following tables the personal data we process, the treatments we carry out, the purposes, the basis that legitimizes us and for how long we keep them. . All of this is reflected individually for each treatment in the following tables.

 

 

4.1 MANAGEMENT OF THE CONTRACTUAL RELATIONSHIP WITH USERS

For what purposes do we process your personal data?

 

• Correctly process the purchase of the product.

• Manage the effective payment of the contracted product.

• Process the shipment of the purchased product.

• Manage any incident or claim related to the purchased product and its returns.

• Maintain and update a product contracting history.

• Detect and avoid fraud or any other illegal act or act.

• Comply with the legal obligations required of LÉKUÉ.

Provide customer service to the User through the means and channels enabled for this at all times (contact form, email and/or telephone) in order to attend to and resolve any request for information, incident or query related to the products. offered by LÉKUÉ.

What personal data do we process?

 

• Identification data: User's full name;

• Contact details: Email address, mobile phone number;

• Other personal information: Address;

• Data related to the contracting of products: Purchase history, processing of claims and returns, details of orders/purchases made;

• Financial data: data related to the payment methods used when purchasing LÉKUÉ products; and

• Any other information that Users may provide us when contacting Us by any means or channel.

On what legal basis do we process your personal data?

• The execution of the General Contracting Conditions accepted by Users.

• Compliance by LÉKUÉ with the obligations that are legally required.

How long do we keep your personal data?

• LÉKUÉ will process the personal data of the Users while the contractual relationship with them is in force and as long as it is necessary to effectively manage the request or query made by the User.

• Subsequently, the personal data provided will be kept during the legally stipulated period and/or prescription of the actions that may arise from the existing relationship; This is five (5) years in the case of exercising personal actions in civil matters, or three (3) years in consumer matters.

Once the maximum data retention period has been reached, LÉKUÉ will anonymize or delete the personal data of the Users.

 

4.2 REGISTRATION AND MANAGEMENT OF THE USER ACCOUNT ON THE WEBSITE

For what purposes do we process your data?

• Correctly process and manage the registration, creation and use of the user account on the Website.

• Provide support to the User in the processes of forgotten and recovering passwords and any problem related to the user account on the Website.

• Include a list with the history of orders placed and in progress and a wish list (products marked as interesting by the User).

• Detect and avoid fraud or any other illegal act or act.

• Comply with the obligations legally required of LÉKUÉ.

What personal data do we process?

 

• Identification data: User's full name;

• Contact information: Email address and mobile phone number;

• Data related to the contracting of products: Purchase history, processing of claims and returns, details of orders/purchases made; payment methods.

• Any other information that Users may provide us when contacting Us by any means or channel.

On what legal basis do we process your personal data?

 

• The consent of the User.

How long do we keep your personal data?

• LÉKUÉ will process the User's personal data as long as the User is not deregistered as a registered User or until LÉKUÉ deregisters the user account because the account remains inactive for a period of 10 years.

• Once the existing relationship between LÉKUÉ and the Users has ended, LÉKUÉ will keep the personal data of the Users duly blocked during the legally stipulated period and/or the period of prescription of the actions that may arise from the existing relationship, that is, five (5) years. in the case of exercising personal actions in civil matters and three (3) years in consumer matters.

• Once the maximum data retention period has been reached, LÉKUÉ will anonymize or delete the personal data of the Users.

 

4.3 MANAGEMENT OF USER PARTICIPATION IN PROMOTIONAL ACTIONS:

For what purposes do we process your data?

• Manage the correct participation of Users in the different promotional actions (raffles, contests, etc.) organized by LÉKUÉ and, where appropriate, the delivery of the prize to the winning participants.

• Manage any incident, request for information or claim related to or derived from the promotional actions organized by LÉKUÉ and participation in them.

• Comply with the legal obligations required of LÉKUÉ.

What personal data do we process?

 

• Identification data: User's full name;

• Contact information: Email address,

• Other personal information: Address;

• Any information that you can provide us when contacting us by any means or channel.

On what legal basis do we process your personal data?

 

• The execution of the legal bases voluntarily accepted by the Interested Parties when participating in the different promotional actions organized by LÉKUÉ; and

• Compliance by LÉKUÉ with the obligations that are legally required.

How long do we keep your personal data?

• LÉKUÉ will process the personal data of Users while the contractual relationship with them is in force.

• Once the existing relationship between LÉKUÉ and the Users has ended, LÉKUÉ will keep the personal data of the Users duly blocked during the legally stipulated period and/or the period of prescription of the actions that may arise from the existing relationship, that is, five (5) years. in the case of exercising personal actions in civil matters; and three (3) years in terms of consumption.

• Once the maximum data retention period has been reached, LÉKUÉ will anonymize or delete the personal data of the Users.

 

4.4 SENDING COMMERCIAL COMMUNICATIONS (NEWSLETTER):

For what purposes do we process your data?

• Send Users commercial communications or newsletters by non-personalized electronic means for advertising and promotional purposes about LÉKUÉ products, information, news, promotions and events.

What personal data do we process?

 

• Identification data: Full name.

• Contact information: Email address.

On what legal basis do we process your personal data?

 

• The consent of the Users.

• The legitimate interest of LÉKUÉ to offer information to Users on a regular basis about its products, promotions and/or news when they have contracted its products and/or services.

 

In any case, we remind Users that they can object to the sending of commercial communications by contacting the email protec.dades.personals@lekue.com and/or following the instructions to unsubscribe that they will find at the bottom of the body of each of such communications.

How long do we keep your personal data?

• LÉKUÉ will process the personal data of Users until they unsubscribe from commercial communications.

• In the case of exercising the right of deletion or expressing opposition to the sending of newsletters , LÉKUÉ will effectively manage said requests, keeping the personal data of the Users duly blocked during the legally stipulated period and/or the period of prescription of the actions that may arise from the existing relationship, that is, three (3) years.

• Once the maximum period of retention of personal data has been reached, LÉKUÉ will anonymize or delete the personal data.

 

4.5 SENDING COMMUNICATIONS RELATING TO THE RECIPE BLOG:

For what purposes do we process your data?

• Keep subscribed Users informed about new cooking recipes, articles on healthy eating, cooking tricks, lifestyle , among others, published on the LÉKUÉ blog.

What personal data do we process?

 

• Identification data: Full name.

• Contact information: Email address.

On what legal basis do we process your personal data?

 

• User Consent.

How long do we keep your personal data?

• LÉKUÉ will process the personal data of Users until they exercise their right of opposition or deletion.

• In the case of exercising the right of deletion or expressing opposition to the sending of new entries to the blog, LÉKUÉ will effectively manage said requests, keeping the personal data of the Users duly blocked during the legally stipulated period and/or prescription of the actions . that may arise from the existing relationship, that is, three (3) years.

• Once the maximum period of retention of personal data has been reached, LÉKUÉ will anonymize or delete the personal data.

 

4.6 SUBMITTING AND PUBLICATION OF REVIEWS THROUGH TRUSTED SHOP:

For what purposes do we process your data?

• Send invitations to Users who have purchased LÉKUÉ products to make ratings and reviews of the products.

• Publish the evaluations made on the Website by Users, including the possibility for Users to make comments.

Collect and maintain opinions about LÉKUÉ and its products.

• Analyze and study the evaluations made on the Website by Users to improve the quality of the latter.

What personal data do we process?

 

• Contact information: email address;

• Data related to contracting: date and order number; degree of assessment and opinions.

• Any other information that Users may provide us when evaluating our products or services.

On what legal basis do we process your personal data?

 

• User Consent.

 

In any case, we remember that Users who have purchased our products and accepted the sending of invitations to make ratings and reviews of our products, may object at any time, expressing themselves as such and writing to the email protec.dades.personals@lekue.com and /or following the unsubscribe instructions available at the bottom of the body of each of said communications.

How long do we keep your personal data?

• LÉKUÉ will process the personal data of Users until they exercise their right of opposition or deletion.

• In the case of exercising the right of deletion or expressing opposition to sending invitations and/or showing their ratings on the Website, LÉKUÉ will correctly manage said request and will proceed to keep the personal data of the Users duly blocked during the legally stipulated period. and/or prescription of actions that may arise from the existing relationship, that is, three (3) years.

• Once the maximum period of retention of personal data has been reached, LÉKUÉ will anonymize or delete the personal data.

 

4.7 ANALYSIS OF USE, OPERATION AND IMPROVEMENT OF THE WEBSITE:

For what purposes do we process your data?

• Recognize Users when they return to the corporate website.

• Maintain security and protect the corporate website from malicious use.

• Adapt the website to the type of devices used.

• Adapt the website to the personalization criteria chosen by Users and remember them.

• Correctly display the content of the website and that requested by Users at all times.

• Study possible website improvements to optimize the usability experience and implement them.

• Analyze the most common uses of the website, assess the effectiveness of its layers, detect the dates/times of greatest influx of users and detect navigation patterns

• Recover the abandoned shopping cart.

• Carry out online advertising for LÉKUÉ and its products.

What personal data do we process?

 

• Identification data: IP address;

• Information about your use and navigation on the Website: login data, navigation data on the Website such as pages visited, duration of the visit, recommended products, data from the browser used and data from the device used.

On what legal basis do we process your personal data?

 

• User Consent.

• Legitimate interest of LÉKUÉ in offering the Website and keeping its functionalities operational in the case of technical and preference cookies.

• We remind Users that they can oppose the processing of their data through the use of cookies on the Website through the Internet browser and/or the configuration panel in our Cookies Policy.

How long do we keep your personal data?

• The personal data of the Users will be processed by LÉKUÉ during the periods specified for the different purposes in the Cookies Policy or, where appropriate, until the User withdraws their consent or exercises their right to object.

• Subsequently, the personal data provided will be kept for the legally stipulated period and/or statute of limitations for actions that may arise from the existing relationship, two (2) years.

• Once the maximum period of retention of personal data has been reached, LÉKUÉ will anonymize or delete the personal data.

 

4.8 MAINTENANCE OF SUPPRESSION LISTS:

For what purposes do we process your data?

• Maintain a confirmation list of Users who have requested the deletion of their data or have opposed their processing .

What personal data do we process?

 

• Identification data: Full name;

• Contact information: Email address; and

• Effective date of deletion.

On what legal basis do we process your personal data?

 

• Compliance with legal obligation. Comply with the legal obligation required of LÉKUÉ of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data and which repeals Directive 95/46/EC requires us to respect your rights and maintain evidence of our compliance with your request to exercise the right of deletion.

How long do we keep your personal data?

• LÉKUÉ will keep the personal data of Users duly blocked during the corresponding legal prescription period, specifically three (3) years.

• Once the maximum period of conservation of personal data has been reached, LÉKUÉ will anonymize or delete the personal data of Users.

 

5. WHAT RIGHTS CAN YOU EXERCISE?

Below, we provide you with the rights that you can exercise as a User of the Website:

  • Right of access

You have the right to know if LÉKUÉ is processing your personal data and, if so, to know what data it is processing.

 

  • Right to rectification

You have the right to modify your data that is inaccurate or incomplete. To do this, you must indicate what data you want to modify and prove them appropriately.

 

  • Right to object

In the legally provided cases, you can object at any time, for reasons related to your particular situation, to our processing of your data. Remember that your opposition to the performance of treatments based on your consent or the execution of a contract will make it impossible for LÉKUÉ to carry out said treatments. For all treatments whose legitimizing basis is your consent, you can always oppose them and/or revoke your consent at any time.

 

Specifically, you can object to the sending of commercial communications for advertising and promotional purposes ( newsletters ), the sending of communications about the news of the LÉKUÉ blog, as well as the sending of invitations for you to rate our products. All this, through an email addressed to the address protec.dades.personals@lekue.com and/or following the instructions for unsubscribing that you will find at the bottom of the body of each of said communications. Likewise, remember that you can object to the processing of your data through the use of cookies on the Website through your Internet browser and/or the configuration panel in our Cookies Policy.

 

  • Right to erasure

This right allows the cancellation of your personal data. This does not mean that your data will be completely deleted, but that your data will be kept blocked in a way that prevents its processing, without prejudice to its being made available to public administrations, judges and courts for the attention of possible responsibilities that have arisen as a result. consequence of the treatment during the prescription period of the latter.

 

  • Right to data portability

You have the right to receive and/or transfer to another controller other than LÉKUÉ the personal data that concerns you and that you have provided to us.

 

  • Right to limitation in treatment

You have the right to ask us to suspend the processing of your data when (i) you have disputed the accuracy of your data, while LÉKUÉ verifies said accuracy; or ( ii ) you have exercised your right to object to the processing of your data, while it is verified whether LÉKUÉ's legitimate reasons prevail over yours as the interested party. Likewise, this right allows you to request LÉKUÉ to preserve your personal data when (i) the data processing is unlawful and as the interested party you oppose the deletion of your data, requesting instead a limitation of its use; or ( ii ) LÉKUÉ no longer needs your personal data for the purposes of the processing, but needs it for the formulation, exercise, or defense of claims.

 

You can exercise your rights free of charge at any time by notifying LÉKUÉ by email to the address protec.dades.personals@lekue.com and specifying the right you exercise. If we have difficulties identifying you, we may ask you to send us some identification document in order to confirm your identity and correctly manage your request. In the event that you consider that LÉKUÉ has not correctly exercised your rights, you can file a claim with the Spanish Data Protection Agency.

 

6.TO WHOM DO WE COMMUNICATE YOUR PERSONAL DATA?

LEKUÉ informs that it may communicate the personal data of the Users to companies of the same corporate group, manufacturers, distributors or any other relevant third parties suitable to process, manage or resolve any claim about their products, queries about the availability of a product or any other request for information, query or petition that Users have sent us. through any of our contact channels, when necessary as a result of said request for its correct resolution.

 

Other possible third parties to whom we may communicate the data, following a legal requirement or when the basis that legitimizes the communication is the need to comply with a legal obligation applicable to LEKUÉ or the satisfaction of a legitimate interest pursued by LEKUÉ, said legitimate interest being the filing of legal actions or the exercise of defense against them, are the following:

• Legal advisors

• Courts and tribunals

• Tax administration

• Autonomous Consumer Agencies

• Spanish Data Protection Agency

• Government and public administration organizations

• Security forces and bodies.

 

Likewise, LEKUÉ may communicate the personal data of the Users to third parties if we, or substantially all of our assets, are acquired by a third party in which case, the personal data that we have of the Users will be one of the transferred assets.

 

7. WHO CAN ACCESS YOUR DATA?

We work with suppliers or third parties necessary for the correct provision of our services who, during the exercise of their activity, may have access to personal data. The obligations and responsibilities they assume in the processing of data, as Data Processors, are formalized with these third parties. In this sense, we have the corresponding processing commission contracts signed between both parties that include the due guarantees regarding the processing of personal data, confidentiality and the deletion, destruction or return of the information.

 

8. IS YOUR DATA SECURE?

LÉKUÉ adopts the appropriate procedures and information systems and implements the necessary technical and organizational security measures to guarantee a level of security appropriate to the risks that the treatments included in this Privacy Policy may entail. All information you provide will be stored on secure servers. Thus, once we have received all the information we will use strict security procedures to prevent any unauthorized access. Likewise, we ensure that our service providers also have adequate security standards for the protection of personal data to which they have or may have access, in accordance with the data protection legislation in force in each moment. We do not transfer your personal data outside the European Economic Area.

 

9. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may vary over time due to possible changes in criteria followed at any time by the Spanish Data Protection Agency or other control authorities, legislative modifications that may take place and jurisprudential pronouncements that result from application to this Privacy Policy. LÉKUÉ therefore reserves the right to modify this Privacy Policy in order to adapt it to said criteria, as well as to jurisprudential or legislative developments.

 

Latest version: September 1, 2023.